Hardware Support

CATS CO delivers quality comprehensive hardware support services that help you improve the management of your systems, increase efficiencies across your IT infrastructure and give you peace of mind that a qualified field engineer will be there to repair your IT equipment when it stops working.

Clear, customized and measurable Service Level Agreements (SLA's) guaranteeing fixed response times according to your business needs are an integral part of the service offering. Many options are available under this program that will assist you in satisfying your unique requirements.

Application Support

CATS CO’s Application Support Services take into account dynamics of change in application architectures and business functionalities and is focused on 24x7 support ensuring integrated reporting, automated feedback, peak performance and fast resolution lead times. We understand that the key to robust application management lies in effective support for streamlined processes and best of breed operation frameworks. Our services meet your pressing concerns of reliability, scalability, stability and flexibility and include:

• Application Monitoring and Production Support
• Database Administration
• Performance Tuning

Consulting Services

CATS CO professional team of business and technology consultants, brings a wide variety of knowledge and skills combined with functional and industry experience, to serve the high-demanding consulting and strategy planning needs of our clients for infrastructure support and solutions, software, web, database design and development solutions. We are flexible to meet the diversity of your special requirements, thus offering the services of our pre-qualified, experienced Information Technology consultants on both short-term and long-term assignments. Our consultants cover all the bases from technical consulting helping your IT department in evaluating your current implementation and recommending enhancements, to evaluation and needs assessment, selecting the appropriate technology and tools, project management solution, and development of the complete end-to-end web application or software product.

CATS CO Maintenance Service

CATS CO provides low cost, fixed-rate, monthly and yearly (managed services) system maintenance services. We are your responsive single point of contact, for multi-vendor hardware maintenance services. We support servers, desktop, laptops, printers and network devices that use Dell, HP, Toshiba, IBM, Dell, Printronix, Xerox and Cisco Systems equipment. We help our customers reduce their IT costs by providing a higher quality, more responsive alternative to overpriced manufacturer maintenance.

Network Support

In most IT organizations, developing and maintaining the appropriate level of expertise in-house to manage an infrastructure network is daunting and expensive. The need for organizations to enjoy better mobility, easy access to real-time data, and leverage their existing infrastructure has proven to be too large of a task for one unexperience individual.

CATS CO network services engages a flexible delivery model, unique networking and optimization solutions that helps leverage the application response time without any increase in the bandwidth.

• Network Design & Engineering
• Network Monitoring & Management
• Network Security

System Deployment Services

At CATS CO, we have clearly defined system deployment processes with a team of well qualified, trained and perfectly skilled deployment professionals. CATS CO has always delivered products, solutions and services well ahead of schedule.

CATS CO systems deployment team manages systems installation and upgrade services to ensure optimal performance, availability and scalability. The team also provides other services such as:

• Performance analysis and tuning
• Migration/expansion planning and deployment
• Business Continuity/Disaster Recovery planning
• Post deployment support and maintenance
• Database Maintenance/upgrade/migrations services